.ticket-layout {
  display: grid;
  grid-template-columns: minmax(240px, 320px) 1fr;
  gap: 20px;
  align-items: start;
  min-width: 0;
}

.ticket-sidebar {
  display: grid;
  gap: 16px;
  min-width: 0;
}

.ticket-card {
  background: var(--surface-2);
  border: 1px solid var(--border-color);
  border-radius: 22px;
  padding: 18px;
  display: grid;
  gap: 12px;
  min-width: 0;
}

.ticket-card h3 {
  margin: 0;
  font-size: 1.05rem;
}

.ticket-card p {
  margin: 0;
  color: var(--text-muted);
  font-size: 0.9rem;
  line-height: 1.5;
}

.ticket-type-tabs {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.ticket-type-tab {
  border: 1px solid var(--border-color);
  background: transparent;
  color: var(--text-muted);
  border-radius: 999px;
  padding: 8px 14px;
  font-size: 0.8rem;
  letter-spacing: 0.08em;
  text-transform: uppercase;
  cursor: pointer;
  transition: 0.2s ease;
}

.ticket-type-tab.is-active {
  background: var(--accent-color);
  border-color: var(--accent-color);
  color: #fff;
  box-shadow: 0 10px 20px rgba(122, 61, 255, 0.25);
}

.ticket-list {
  display: grid;
  gap: 10px;
  max-height: clamp(260px, 45vh, 520px);
  overflow-y: auto;
  padding-right: 6px;
}

.ticket-item {
  border: 1px solid var(--border-color);
  background: var(--surface-1);
  border-radius: 18px;
  padding: 12px 14px;
  display: grid;
  gap: 8px;
  cursor: pointer;
  text-align: start;
  transition: 0.2s ease;
}

.ticket-item:hover {
  border-color: rgba(122, 61, 255, 0.4);
}

.ticket-item.is-active {
  border-color: var(--accent-color);
  background: rgba(122, 61, 255, 0.12);
}

.ticket-item-title {
  font-weight: 600;
  color: var(--text-color);
}

.ticket-item-meta {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  align-items: center;
  color: var(--text-muted);
  font-size: 0.8rem;
}

.ticket-item-preview {
  color: var(--text-muted);
  font-size: 0.82rem;
  line-height: 1.4;
}

.ticket-type-pill,
.ticket-status-pill,
.ticket-priority-pill {
  padding: 4px 10px;
  border-radius: 999px;
  font-size: 0.7rem;
  letter-spacing: 0.08em;
  text-transform: uppercase;
  border: 1px solid var(--border-color);
  background: rgba(255, 255, 255, 0.04);
}

.ticket-status-pill.status-open {
  border-color: rgba(61, 220, 151, 0.45);
  color: #3ddc97;
}

.ticket-status-pill.status-waiting {
  border-color: rgba(255, 193, 7, 0.45);
  color: #f6c453;
}

.ticket-status-pill.status-solved {
  border-color: rgba(122, 61, 255, 0.5);
  color: var(--accent-color);
}

.ticket-priority-pill.priority-low {
  border-color: rgba(61, 220, 151, 0.45);
  color: #3ddc97;
}

.ticket-priority-pill.priority-normal {
  border-color: rgba(122, 61, 255, 0.45);
  color: var(--accent-color);
}

.ticket-priority-pill.priority-high {
  border-color: rgba(255, 193, 7, 0.5);
  color: #f6c453;
}

.ticket-priority-pill.priority-urgent {
  border-color: rgba(255, 99, 132, 0.6);
  color: #ff6b88;
}

.ticket-empty {
  display: none;
  padding: 12px;
  border-radius: 16px;
  border: 1px dashed var(--border-color);
  color: var(--text-muted);
  font-size: 0.9rem;
  text-align: center;
}

.ticket-empty.is-visible {
  display: block;
}

.ticket-chat {
  background: var(--surface-2);
  border: 1px solid var(--border-color);
  border-radius: 24px;
  padding: 20px;
  display: grid;
  grid-template-rows: auto 1fr auto;
  gap: 14px;
  min-height: 360px;
  max-height: clamp(360px, 60vh, 640px);
  overflow-y: auto;
}

.ticket-chat-head {
  display: flex;
  flex-wrap: wrap;
  gap: 14px;
  align-items: center;
  justify-content: space-between;
}

.ticket-chat-meta {
  display: grid;
  gap: 4px;
}

.ticket-chat-title {
  font-size: 1.1rem;
  font-weight: 600;
}

.ticket-chat-sub {
  color: var(--text-muted);
  font-size: 0.85rem;
}

.ticket-chat-badges {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  align-items: center;
}

.ticket-messages {
  display: grid;
  gap: 12px;
  overflow-y: auto;
  padding-right: 6px;
  min-height: 180px;
}

.ticket-chat-empty {
  color: var(--text-muted);
  border: 1px dashed var(--border-color);
  border-radius: 16px;
  padding: 14px;
  text-align: center;
}

.ticket-message {
  max-width: min(420px, 80%);
  display: grid;
  gap: 6px;
  padding: 12px 14px;
  border-radius: 18px;
  border: 1px solid var(--border-color);
  background: var(--surface-1);
  box-shadow: 0 12px 24px var(--shadow-color);
}

.ticket-message.is-customer {
  margin-inline-start: auto;
  border-color: rgba(122, 61, 255, 0.45);
  background: rgba(122, 61, 255, 0.16);
}

.ticket-message.is-admin {
  margin-inline-end: auto;
  border-color: rgba(61, 220, 151, 0.4);
  background: rgba(61, 220, 151, 0.12);
}

.ticket-message-head {
  display: flex;
  flex-wrap: wrap;
  gap: 6px 10px;
  align-items: center;
  font-size: 0.72rem;
  color: var(--text-muted);
}

.ticket-badge {
  padding: 2px 8px;
  border-radius: 999px;
  font-size: 0.62rem;
  letter-spacing: 0.18em;
  text-transform: uppercase;
  border: 1px solid transparent;
}

.ticket-badge.admin {
  border-color: rgba(61, 220, 151, 0.5);
  color: #3ddc97;
}

.ticket-badge.customer {
  border-color: rgba(122, 61, 255, 0.5);
  color: var(--accent-color);
}

.ticket-message-body {
  font-size: 0.9rem;
  line-height: 1.5;
  color: var(--text-color);
  white-space: pre-wrap;
}

.ticket-reply {
  display: grid;
  grid-template-columns: 1fr auto;
  gap: 12px;
  align-items: center;
}

.ticket-reply textarea {
  width: 100%;
  min-height: 48px;
  resize: vertical;
  border-radius: 16px;
  border: 1px solid var(--border-color);
  background: var(--surface-1);
  color: var(--text-color);
  padding: 12px 14px;
  font-family: inherit;
}

.ticket-reply textarea:focus {
  outline: none;
  border-color: var(--accent-color);
  box-shadow: 0 0 0 3px rgba(122, 61, 255, 0.2);
}

.ticket-controls {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
  align-items: center;
}

.ticket-select {
  border-radius: 14px;
  border: 1px solid var(--border-color);
  background: var(--surface-1);
  color: var(--text-color);
  padding: 8px 12px;
  font-size: 0.85rem;
}

.profile-toast-stack,
.ticket-toast-stack {
  position: fixed;
  top: calc(var(--nav-height) + 16px);
  right: 18px;
  display: grid;
  gap: 10px;
  z-index: 1200;
}

html[dir="rtl"] .profile-toast-stack,
html[dir="rtl"] .ticket-toast-stack {
  right: auto;
  left: 18px;
}

.profile-toast,
.ticket-toast {
  background: var(--surface-2);
  border: 1px solid var(--border-color);
  padding: 10px 14px;
  border-radius: 14px;
  font-size: 0.85rem;
  color: var(--text-color);
  box-shadow: 0 12px 24px var(--shadow-color);
  opacity: 0;
  transform: translateY(-8px);
  transition: 0.2s ease;
}

.profile-toast.show,
.ticket-toast.show {
  opacity: 1;
  transform: translateY(0);
}

.profile-toast.success,
.ticket-toast.success {
  border-color: rgba(61, 220, 151, 0.45);
  color: #3ddc97;
}

.profile-toast.error,
.ticket-toast.error {
  border-color: rgba(255, 99, 132, 0.5);
  color: #ff6b88;
}

@media (max-width: 980px) {
  .ticket-layout {
    grid-template-columns: 1fr;
  }
}

@media (max-width: 640px) {
  .ticket-reply {
    grid-template-columns: 1fr;
  }
}